Welcome to Wagging Brands Ltd! By using the Wagging Brands Ltd group of websites (collectively, “Wagging Brands Ltd”, “our” or “we”), including without limitation WaggingBox (located at www.waggingbox.com), and WaggingPal (www.waggingpal.com) (the “Sites”), as well as any downloadable applications that Wagging Brands Ltd makes available, including without limitation WaggingPal and WaggingBox (the “Apps” and, together with the Sites, the “Platforms”; any services available through or in connection with the Platforms, the “Services”), you indicate your unconditional acceptance of the following Terms of Service on your own behalf and on behalf of any organization you represent.
Throughout these Terms of Service, “you” or “your” refer to you and the organization, if any, that you represent. Please read these Terms of Service carefully, as they may have changed since your last visit. We reserve the right to change these Terms of Service from time to time for any reason, which shall be effected by posting of the updated Terms of Service to our Platforms; provided that such changes shall not apply to any fee-bearing subscriptions to the Services which are then in effect until the expiration or termination of such subscription. These Terms of Service apply to all Wagging Brands Ltd’s services and features unless otherwise indicated.
Please read these terms of service carefully, as they create a binding contract between you and wagging brands ltd further, these terms of service contain an agreement to arbitrate, which requires that you and wagging brands ltd arbitrate certain claims by binding, individual arbitration instead of going to court and limits class action claims, unless you opt out of the agreement to arbitrate as described in the arbitration section (see section 21 “agreement to arbitrate”).
1. Scope of Service.
Wagging Brands Ltd maintains the Platforms, and provides Services, as a service to the user community that visits the Sites and downloads the Apps subject to these Terms of Service and to purchasers of our products through our Services.
You are responsible for obtaining any equipment and Internet service necessary to access our Platforms and Services and for paying any fees for the equipment and service you select. We may alter, suspend, or discontinue any of the Platforms and/or our Services, in whole or in part, at any time and for any reason, without notice. We may restrict access to portions of our Platforms and/or Services, for some or all users, from time to time. The Platforms may also periodically become unavailable due to maintenance or malfunction of computer equipment or for other reasons.
b.Acknowledgement. To Receive Email or Push Notifications. As a registered user of Wagging Brands Ltd’s Services, you agree to receive emails from us regarding our Services. We may from time to time send you push notifications or email messages with information about upcoming events, or information about our service offerings from us and our partners. You may opt-out from receiving correspondence from us by emailing firstname.lastname@example.org or selecting to unsubscribe as may be provided in the applicable e-mail correspondence.
3. Products; Shipping; Returns.
a.Ordering. Clients may from time to time order products through certain Platforms, including through one-time purchases through monthly subscriptions (in the case of WaggingBox). We or a third-party shipping company will ship such products to the address you provide in the course of ordering such products. You shall be responsible for shipping costs unless otherwise provided on the Platform with respect to your order.
b. Subscription Product Selection. If you choose to register with WaggingBox, the selection of items that may be included in your dog’s monthly delivery is subject to change. Accordingly, WaggingBox cannot guarantee that a selection available in a particular timeframe will be available in any subsequent timeframe.
c. Shipping and Risk of Loss. Unless otherwise indicated at the time of your purchase, shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates. For loss/damage claims, you must notify Wagging Brands Ltd within thirty (30) days of the date of your purchase if you believe all or part of your order is missing or damaged. Replacement of products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership. For additional information please refer to our shipping, return and exchange policies stated on the FAQ page for the Platform in which you purchased the product (“Shipping, Return and Exchange Policy”), if any.
e. Purchase Price. The purchase prices for all products shall be as set forth on the applicable Platform at the time of your order. Those purchase prices are in addition to any subscription fees that may apply to our Services from time to time, as described under “Subscriptions; Payments” below.
4. Subscriptions; Payments.
a. Subscription and Fees. We may make available the Services, including monthly WaggingBox subscriptions, for free or for a fee from time to time. We reserve the right to change our fee structure at any time, except for the subscription fees applicable to any then-current fee-bearing subscription period. We also reserve the right to initiate special incentive pricing, membership and other programs, which may be limited, at our sole discretion, to defined and limited existing users or new users. If you purchase any Services that we offer for a fee, either on a one-time or subscription basis, you agree to pay Wagging Brands Ltd directly or via its third party payment processing service provider. You also agree to pay the applicable fees for such Services (including, without limitation, periodic fees for subscriptions) as they become due plus all related taxes. If you pay a monthly subscription for our service, your subscription to such service will continue, and your payment method will be charged a recurring monthly fee, on a continuous basis until you cancel the subscription. You may cancel your subscription as provided on the Platform applicable to that Service from time to time (see “Termination” and “Subscription Cancellation Policy” below). We may refuse to renew any subscription in our sole discretion.?
b. Payment. You agree that Wagging Brands Ltd may charge your payment method for any services, subscriptions or products you purchase and for any additional amounts (including any taxes, including local sales tax or VAT, and late fees, as applicable) that may be accrued by or in connection with your account associated with your Login Credentials. You are responsible for the timely payment of all fees and for providing wagging brands ltd with a valid payment method for payment of all fees through one of the methods that we list on the shipping, return and exchange policy for the platform applicable to such service, subscription or product from time to time. Prices for the products and services offered via the Platforms may change at any time, and we do not provide price protection or refunds in the event of a price reduction or promotional offering. For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date and you do not edit your credit card information or cancel your account, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your account should you wish to discontinue your monthly purchase of products.
d. Refunds. Other than an expressly set forth under “Products; Shipping; Returns” above or on our Platforms as updated from time to time, Wagging Brands Ltd has no obligation to provide refunds or credits, but may grant them in certain circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by Wagging Brands Ltd, in each case in Wagging Brands Ltd’s sole discretion.
5. User Content.
a. Submitted Content. Certain of our Platforms and Services enable Clients to load additional information onto our Platforms which can be made accessible to other Clients or the general public. You are solely responsible for any data, text, files, information, usernames, images, graphics, photos, profiles, audio and video clips, sounds, musical works, works of authorship, applications, links and other content or materials (collectively, “User Content”) that you submit, use, display or share on or via the Platforms. You must not submit, upload, post, display or share any User Content that you do not have the right to copy, use or share for the purpose of your use of the Platforms. If you choose to provide information or User Content to use, register for or participate in a service, event, or promotion on our Platforms, you agree that you will provide accurate, complete, and up to date information as requested on the screens that collect information from you.
b. Ownership of Content. Wagging Brands Ltd does not claim ownership of any User Content. By submitting such User Content, however, you hereby grant Wagging Brands Ltd the right to copy, store and make that User Content available to other users in connection with your use of our Platforms and our Services. When you make available the User Content to users of our Platforms or Services, you provide all such recipients a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use such User Content. This license shall remain in effect until we delete the User Content from our systems.
c. User Representations. You represent and warrant that:
d. Monitoring. We have the right, but not the obligation, to monitor User Content submitted to our Platforms, to determine compliance with these Terms of Service and any other applicable rules that we may establish. We have the right in our sole discretion to edit or remove any material submitted to or posted through our Platforms or Services. Without limiting the foregoing, we have the right to remove any material that Wagging Brands Ltd, in its sole discretion, finds to be in violation of these Terms of Service or otherwise objectionable, and you are solely responsible for the User Content that you post to our Platforms.
e. Required Disclosures. You acknowledge and agree that Wagging Brands Ltd may store and/or preserve User Content and may also disclose User Content and/or other information provided by you if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:
f. Liability. We are not responsible or liable for the conduct of users or for any views, opinions and statements expressed in User Content submitted for public display through our Platforms, such as through an online discussion forum. We do not pre-screen information posted to online discussion forums, if any. With respect to such forums, we are acting as a passive conduit for such distribution and are not responsible for User Content. Any opinions, advice, statements, services, offers, or other information in User Content expressed or made available by users of an online discussion forum are those of the respective author(s) or distributor(s) and not of Wagging Brands Ltd. We neither endorse nor guarantee the accuracy, completeness, or usefulness of any such User Content. You are responsible for ensuring that User Content submitted to the Platforms is not provided in violation of any copyright, trade secret or other intellectual property rights of another person or entity. You shall be solely liable for any damages resulting from any infringement of copyrights, trade secret, or other intellectual property rights, or any other harm resulting from your uploading, posting or submission of User Content to the Platforms.
g. Lobbying. Federal law restricts lobbying activities by tax-exempt organizations. “Lobbying” includes certain activities intended to influence legislation. Content posted by users does not constitute lobbying by Wagging Brands Ltd, but may constitute lobbying by you or an organization that you represent. You are responsible for complying with any applicable lobbying restrictions.
6. Intellectual Property; Restricted License.
a. Ownership of Content on our Platforms. Unless otherwise noted, all information, text, images, audio, video, data, links, software, or other material which is not posted, uploaded or otherwise provided by you (“Wagging Brands Ltd Content”) is the property of Wagging Brands Ltd or its licensors (who may be other users of our Services). Wagging Brands Ltd Content is protected by copyright, trademark, patent, trade secret and other rights of Wagging Brands Ltd and its licensors, and, as between you and Wagging Brands Ltd, Wagging Brands Ltd retains all rights in the Wagging Brands Ltd Content, the Services and the Platforms, provided that, you have a non-transferable, non-sublicensable, non-exclusive, revocable, and limited right to access and use the Services, the Platforms and Wagging Brands Ltd Content solely for your use of the Services, subject to these Terms of Service. Product names are trademarks or registered trademarks of their respective owners.
b. Proprietary Markings; No Other Licenses. You shall not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying Wagging Brands Ltd Content and you will not reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license or otherwise exploit the Wagging Brands Ltd Content. Nothing contained on our Platforms or the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use our Services, Platforms or Wagging Brands Ltd Content or trademarks, through the use of framing or otherwise, except:
c. Wagging Brands Ltd Content Provided “AS IS”.Wagging Brands Ltd Content may contain typographical errors, other inadvertent errors, or inaccuracies. Wagging Brands Ltd reserves the right to make changes to document names and content, descriptions or specifications of products or services, or other information, without obligation to issue any notice of such changes.?
d. Permitted Use of Wagging Brands Ltd Content. You may view, copy, download, and print Wagging Brands Ltd Content that is made available to you on our Platforms or through our Services, subject to the following conditions:
i. You may only use Wagging Brands Ltd Content for your internal informational purposes in compliance with all laws and regulations that apply to you. You may not resell or use the Services to provide services to any third party. You may not reproduce or transmit any part of our Services or Wagging Brands Ltd Content in any form, by any means, electronic or mechanical, including photocopying and recording for any other purpose.
ii. You may not modify, alter, or prepare derivative works based on Wagging Brands Ltd Content, or distribute copies of or publicly distribute, perform or display Wagging Brands Ltd Content, including without limitation by posting Wagging Brands Ltd Content on any network computer or distributing Wagging Brands Ltd Content on or in any media, except as we may permit on a case-by-case basis.
iii. You may not remove copyright, trademark, and other proprietary notices from Wagging Brands Ltd Content.
Nothing contained within our Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use our Services or any Wagging Brands Ltd Content displayed on our Platforms, through the use of framing or otherwise, except:
7. Copyright Infringement; Notice and Take Down Procedures
If you believe that any content on our Platforms infringes your copyright, you may request that such content be removed. This request must bear a signature (or electronic equivalent) of the copyright holder or an authorized representative and must include the following information:
Wagging Brands Ltd’s notice address for copyright issues relating to our Services is: 30 Penco Avenue Longdenville, Chaguanas, Trinidad and Tobago 501612, Attn: Copyright Agent. In an effort to protect the rights of copyright owners, Wagging Brands Ltd maintains a policy for the termination, in appropriate circumstances, of users of our Services who are repeat infringers.
8. Advertising Affiliate Programs; Product Descriptions; Third Party Links.
We will provide certain information or descriptions about third party products or services (collectively “Product Descriptions”) that we prepare or that we obtain from independent third parties, such as from third party vendors. We do not warrant that Product Descriptions or any prices that are referenced are accurate, complete, reliable, current or error-free. Your rights with respect to third party products and services are solely as provided by such third party in the documentation accompanying such products and services, except as expressly set forth in these Terms of Service. You agree that Wagging Brands Ltd is not liable in any way for the accuracy, completeness, timeliness or correct sequencing of the Product Descriptions or other Wagging Brands Ltd Content, or for any decision made or action taken by you relying upon the Product Descriptions or other Wagging Brands Ltd Content.
Our Platforms may provide you with the ability to link to external sites, or download content from third party sites, from time to time. Such external links on our Platforms will lead to other websites, including advertised products or content sold or otherwise made available by outside vendors and companies. We provide any such links as a convenience to you. We are not liable for the content, goods, services, advertising, or other materials found on any external websites. Although we may display ads and may have an affiliate referral relationship with third parties, we do not own or control outside companies selling products accessed through our Platforms, and are not responsible or liable for their company policies or the quality of their merchandise or services. Before buying anything, users are advised to carefully investigate the individual company policies of all online purchases that they intend to make. Any logo of a third party used on the Platforms is a trademark of such third party or its affiliates.
By using our Platforms or Services or purchasing products through our Platforms or Services, you agree to indemnify, hold harmless and defend Wagging Brands Ltd from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys’ fees, resulting directly or indirectly from a claim by a third party that arises in connection with the use of the Platforms or Services or such products by you or any other person accessing the Platforms with your Login Credentials, and from any User Content submitted through such Login Credentials for use in connection with the Platforms or Services.
10. Prohibited Conduct.
By accessing our Services or any portion of our Platforms, including any online discussion forum, you agree to abide by the following standards of conduct. You agree that you will not, and will not authorize or facilitate any attempt by another person to use our Services, Platforms or any related online discussion forum to:
11. Disclaimer of Warranty.
Under no circumstances will we be liable for any loss or damage caused by your reliance on information in any Wagging Brands Ltd Content, the Platforms or our Services. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through our Platforms and Services.
Your use of the platforms, services, any products supplied and any wagging brands ltd content is entirely at your own risk. You acknowledge that the platforms, wagging brands ltd content, all products supplied, and all services, text, images, and other information on or accessible from the platforms or services are provided “as is” and may be based in part on content provided by users and third parties, which are not verified by wagging brands ltd, and that any resume or other content obtained through the use of the services or platforms is at your sole risk and discretion. Wagging brands ltd and its affiliates and licensors are not liable or responsible for any results generated through the use of the platforms, services or products. To the fullest extent permissible pursuant to the laws of the state of New York, we provide no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Specifically, but without limitation, wagging brands ltd does not warrant that:
Neither wagging brands ltd nor its affiliates or licensors is responsible for the conduct, whether online or offline, between users. Wagging brands ltd and its affiliates and licensors cannot and do not guarantee that any personal information supplied by you will not be misappropriated, intercepted, deleted, destroyed or used by others.
If you access wagging pal platforms, you acknowledge that wagging brands ltd and its affiliates accept no responsibility for damage or injury caused by any dog adopted, nor do they make any representation or guarantee as to the present or future medical condition or temperament of any dog, or as to the fitness of any potential adopter. Any dog may be prone to medical, behavioral or genetic conditions not readily evident. All treatment and care of an adopted dog that occurs after the date of adoption shall be the sole responsibility of the adopter.
Under no circumstances will we be liable for any loss or damage caused by your use of the products made available through our platforms and services. You are solely responsible for determining if the products made available through our platforms and services are suitable for use or consumption by your dog. We are not able to provide any assurances regarding allergies or safety for a particular dog. You agree that your sole and exclusive remedy arising from or relating in any way to any product shall be its replacement or, in the case of a product made available through bark box, in barkbox’s discretion, a credit towards another monthly shipment.
12. Limitation of Liability.
a. Disclaimer. In no event shall wagging brands ltd or its officers, directors, employees or affiliates be liable to any user of our platforms or services or any other person or entity for any direct, indirect, special, incidental, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data, loss of use, or costs of obtaining substitute goods or services) arising out of the use, inability to use, unauthorized access to or use or misuse of the platforms or any information contained thereon, whether based upon warranty, contract, tort (including negligence), or otherwise, even if they have been advised of the possibility of such damages or losses.
b. Limitation. Wagging brands ltd’s aggregate liability for all claims arising from these terms of service, the platforms, the services, any products supplied or wagging brands ltd content, whether in contract or tort or otherwise, shall not exceed the greater of (i) $1. 00 or (ii) the aggregate amount you have paid to wagging brands ltd for the services, if any, in the then-prior calendar month.
c. Waiver of class action. Any claims brought by you or wagging brands ltd must be brought in that parties’ individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
d. Exclusions. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.
13. Disputes; Release.
Neither Wagging Brands Ltd nor its affiliates or licensors is responsible for the conduct, whether online or offline, of any user of the Platforms or Services. Wagging Brands Ltd expressly disclaims any liability or claims that may arise between users of our Platforms or Services or between users of our Platforms or Services and third party vendors. You are solely responsible for your interactions with all other users and for your interactions with third party vendors and any disputes that arise from those interactions with other users or third party vendors. Wagging Brands Ltd may monitor disputes between users, but is not obligated to monitor, mediate, or resolve such disputes.
Because Wagging Brands Ltd is not responsible for or involved in any contact between users or between users and third party vendors, in the event that you have a dispute with one or more users or third party vendors, you hereby release Wagging Brands Ltd (and our officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind, known and unknown arising out of or in any way related with such disputes.
If you are a California USA resident, you hereby waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”
14. No Implied Endorsements.
In no event shall any reference to any third party or third party product, content or service be construed as an approval or endorsement by Wagging Brands Ltd of that third party or of any product, content or service provided by a third party. Likewise, a link (including without limitation external websites that are framed by the Platforms as well as any advertisements displayed in connection therewith) to any third party website does not imply that we endorse or accept any responsibility for the content or use of such a website. Wagging Brands Ltd does not endorse, warrant or guarantee any product or service offered by any third party through an online discussion forum accessible through the Platforms and will not be a party to or in any way monitor any transaction involving any third party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you are responsible for exercising appropriate judgment and caution.
Our Platforms and Services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. Individuals under the age of 18 can use this service only in conjunction with and under the supervision of a parent or legal guardian. In this case, the adult is the user and is responsible for any and all activities, subscribers and purchasers. We do not knowingly solicit personal information regarding children under age 18.
16. Jurisdictional Issues.
We may terminate any user’s access to our Services, for any reason and at any time, with or without prior notice. It is our policy to terminate users who violate these Terms of Service, as deemed appropriate in our sole discretion. You agree that we are not liable to you or any third party for any termination of your access to our Services.
You may terminate your account at any time through the account page on the Platform applicable to that Service, or as otherwise provided on the Platform as updated from time to time. Wagging Brands Ltd will have no obligation to provide a refund of any amounts previously paid to Wagging Brands Ltd Upon termination of your account under these Terms of Service, all license rights granted by you to Wagging Brands Ltd shall survive termination. Even after your right to use the Services is terminated or suspended, these Terms of Service will remain enforceable against you.
18. Subscription Cancellation Policy.
If you pay a monthly subscription for our service, your subscription to such service will continue until you cancel the subscription. To cancel, you must login and cancel the subscription on the platform applicable to such service by the third day of the calendar month to cancel that month’s subscription charge. If you do not cancel prior to the third day of the calendar month, you will be charged for that month’s subscription charge. All cancellation requests received after the third day of a calendar month will apply to the following calendar month.
19. Unsolicited Ideas and Feedback.
While we welcome your feedback, ideas, and suggestions, it is important to be aware of the following restrictions. If you send us feedback, ideas, or suggestions (collectively, “unsolicited ideas”), you agree that:
20. Governing Law.
These Terms of Service, and any dispute between you and Wagging Brands Ltd, shall be governed by the laws of the Republic of Trinidad and Tobago without regard to principles of conflicts of law, provided that the Arbitration Act shall govern the interpretation and enforcement of the Arbitration. Unless you and we agree otherwise, in the event that the Arbitration Act is found not to apply to you or to a particular claim or dispute, either as a result of your decision to opt-out of the Arbitration Procedures or as a result of a decision by the arbitrator or a court order, you agree that any claim or dispute that has arisen or may arise between you and Wagging Brands Ltd must be resolved exclusively by a court located in the Republic of Trinidad and Tobago, except that you or we are permitted to bring small claims actions in state court in the county in which you reside if such court has a small claims procedure. Except for such small claims court exceptions, you and Wagging Brands Ltd agree to submit to the personal jurisdiction of the courts located within the Republic of Trinidad and Tobago for the purpose of litigating all such claims or disputes. You and Wagging Brands Ltd agree to waive trial by jury in any court proceeding.
21. Agreement to Arbitrate.
You may opt out of this Agreement To Arbitrate. If you do so, neither you nor Wagging Brands Ltd can require the other to participate in an arbitration proceeding. To opt out, you must notify Wagging Brands Ltd in writing within thirty (30) days of the date that you first accepted, agreed to or became subject to these Terms of Service containing this arbitration provision. The opt-out notice must state that you do not agree to the Agreement To Arbitrate and must include your name, address, phone number, your Wagging Brands Ltd account to which the opt-out applies and a clear statement that you want to opt out of this Agreement To Arbitrate. You must sign the opt-out notice for it to be effective. This procedure is the only way you can opt out of the Agreement To Arbitrate. You must use this address to opt out:
Wagging Brands Ltd
ATTN: Arbitration Opt-out
30 Penco Avenue Longdenville
Chaguanas, Trinidad and Tobago 501612
Notwithstanding any provision in these Terms of Service to the contrary, you and we agree that if we make any change to the arbitration procedures set forth herein (other than a change to any notice address or website link provided herein) in the future, that change shall not apply to any claim that was filed in a legal proceeding against Wagging Brands Ltd prior to the effective date of the change. Moreover, if we seek to terminate the arbitration procedures from these Terms of Service, such termination shall not be effective until thirty (30) days after the version of these Terms of Service not containing the arbitration procedures is posted to the Platforms, and shall not be effective as to any claim that was filed in a legal proceeding against Wagging Brands Ltd prior to the effective date of removal.
This Arbitration section will survive the termination of your relationship with Wagging Brands Ltd.
a. Severability. If any part of these Terms of Service is held to be unlawful, void, or unenforceable, that part will be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
b. Entire Agreement. These Terms of Service constitute the entire agreement between, or, as appropriate, among, the parties relating to the subject matter herein. Wagging Brands Ltd may, at Wagging Brands Ltd’s sole discretion, revise these Terms of Service at any time by updating this posting.
c. Additional Information. If you have any questions about these Terms of Service, please contact Wagging Brands Ltd at email@example.com.
Copyright © 2015, Wagging Brands Ltd. All Rights Reserved.Version: January 26th, 2015